
STORE POLICY
Customer Care
1. Quality Assurance
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We take pride in the quality and authenticity of our products. Every item in our inventory is carefully inspected and authenticated by experts before it is offered for sale.
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We provide detailed descriptions, high-resolution images, and, when applicable, certificates of authenticity to ensure you have all the information needed to make an informed purchase.
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2. Customer Inquiries
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We are here to answer any questions you may have about our products. Whether you need more information about an item’s history, condition, or provenance, our knowledgeable staff is ready to assist.
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You can reach us via email and we strive to respond to all inquiries within 24 hours.
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3. Shipping and Handling
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We offer secure and reliable shipping options to ensure your collectibles arrive safely and in a timely manner. All items are carefully packaged to protect them during transit.
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We provide tracking information for all shipped items and will assist with any shipping-related concerns.
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4. Damage and Discrepancies
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While we make every effort to ensure items are accurately described and securely packaged, we understand that issues may occasionally arise.
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If an item arrives damaged or is significantly different from its description, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, which may include repair, replacement, or store credit.
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5. Customer Feedback
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Your feedback is valuable to us. We welcome your comments and suggestions on how we can improve our services. Whether you’re thrilled with your purchase or have suggestions for improvement, we’d love to hear from you.
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We regularly review customer feedback to enhance our services and ensure we continue to meet your expectations.
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Contact Us
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If you have any questions or need assistance, please don’t hesitate to contact our customer care team at [Your Contact Information]. We are here to help!